Cockroaches in Starbucks Coffee? The Fierce Competition In China’s Coffee Market

Cockroaches in Starbucks Coffee? The Fierce Competition In China’s Coffee Market

Cockroaches in Starbucks Coffee? The Fierce Competition In China’s Coffee Market

Last week, Starbucks has been the centre of attention throughout Chinese sites. On March 10, an online Weibo user posted a video of her Starbucks drink. In it, a live cockroach can be seen moving its antennae. Beneath, the user had even commented “This is not the first time it’s happened”. In the evening of the 12th, Starbucks China made an official response to the video through their own Weibo account, claiming that the customer had ordered her drink through a third party delivery service. After receiving the complaint, their customer service had also retrieved the surveillance footage and found no issues on their end. The drink was made in accordance to their health regulations and used a single-use sealed packaging specifically designed for delivery orders. Starbucks has also stated that they had immediately called in a third-party company to conduct a thorough investigation of the site and found no pest risk whatsoever.